1. Operator status
Operators are independent businesses or self-employed professionals who choose to use My DetailR OS to receive, manage and complete mobile detailing and valeting work. Operators are responsible for their own tax, insurance, tools, equipment, products, vehicle and legal compliance.
2. Availability and allocated bookings
Operators must keep their My DetailR OS availability accurate and up to date. If an operator has marked themselves as available for a location, date and time, they are expected to accept allocated bookings that fall within that availability, service area and capability.
Operators must review job details promptly and must not ignore, delay or repeatedly fail to accept suitable allocated bookings while showing as available.
3. Avoiding cancellations
Operators must make every reasonable effort to complete accepted or allocated jobs. Operators should avoid cancelling booked jobs except where there is a genuine reason such as illness, safety concerns, severe weather, vehicle breakdown or another unavoidable issue.
Where cancellation is unavoidable, the operator must notify My DetailR through OS as soon as possible and provide clear reasons so the customer can be supported and the booking can be reassigned where possible.
4. Customer communication and contact details
Operators must use My DetailR OS Messaging to contact customers about My DetailR bookings. Operators must not share personal phone numbers, email addresses, social media accounts, payment links, direct booking links or other contact details with My DetailR customers for the purpose of moving communication, payment or future bookings away from the platform.
Operators must not encourage customers to book directly outside My DetailR where the customer relationship was introduced through My DetailR.
5. Service standards
- Arrive on time or provide timely updates through OS Messaging.
- Carry suitable tools, products and equipment for accepted jobs.
- Work safely and professionally at the customer location.
- Treat customers, vehicles and property with care and respect.
- Only accept work they are competent and properly equipped to complete.
- Report issues, damage concerns, access problems or scope changes promptly through My DetailR OS.
6. Payments and payouts
Customer payments and operator payouts may be managed through My DetailR OS and connected payment providers. Operators must not request cash, bank transfer or separate payment from customers for work booked through My DetailR unless My DetailR has expressly authorised it.
7. Account suspension and removal
My DetailR may suspend an operator account while reviewing conduct, customer complaints, suspected platform bypassing, quality concerns, safety issues, payment issues or breaches of these terms.
8. Contact
Questions about these operator terms should be sent through the contact form or to hello@mydetailr.co.uk.