1. Who we are
My DetailR provides an online platform that lets customers request and book mobile car detailing, valeting and related vehicle care services. Services may be delivered by independent mobile operators who use the My DetailR platform.
Our contact email for customer enquiries is hello@mydetailr.co.uk.
2. Booking a service
To make a booking, you may be asked to provide your postcode, vehicle details, chosen service, add-ons, appointment time, contact details and service address. You must provide accurate information so the operator can assess the booking properly.
A booking is not confirmed until checkout has been completed and the booking has been accepted or allocated through the My DetailR system.
3. Prices and payment
Prices shown during booking may depend on vehicle size, service type, selected add-ons, condition of the vehicle and service location. Full payment may be taken online at the time of booking.
Where additional work is required because the vehicle condition differs materially from the booking information, we or the operator may discuss additional charges before carrying out that work.
4. Customer responsibilities
- Provide safe, legal and reasonable access to the vehicle.
- Ensure the vehicle is available at the agreed address and time.
- Tell us about restricted parking, permits, height restrictions, unsafe access, heavy soiling, pet hair, biohazards or any known issue that may affect the work.
- Remove valuables, personal items and fragile items from the vehicle before the appointment.
- Where requested, confirm whether water and electricity are available.
5. Cancellations, cooling-off rights and missed appointments
As a UK consumer buying a service online, you may have statutory cancellation rights. If you ask for the service to begin within a cancellation period, you may be required to pay for work carried out up to the point of cancellation, and once the service has been fully performed your cancellation rights may be affected.
If you need to cancel or rearrange, contact us as soon as possible. We may apply reasonable cancellation, missed appointment or late-change charges where an operator has already committed time, travel or preparation to the booking.
6. Service issues and complaints
If you are unhappy with a service, contact us promptly with your booking details, photos where relevant, and a clear description of the issue. We will review the issue and may liaise with the operator to propose a fair resolution.
7. Liability
Nothing in these terms limits rights that cannot be limited by law. We are not responsible for loss caused by inaccurate booking information, unsafe access, pre-existing vehicle defects, personal items left in the vehicle, or events outside our reasonable control.
8. Contact
Questions about these customer terms should be sent through the contact form or to hello@mydetailr.co.uk.